mediation by peers - from age 9

In a structured way, a neutral person helps voluntary participants resolve their dispute.

The aims are to: 

• enable victim and bully to identify problems and solutions, defusing tension between peers
• ensure that all involved come away with a sense that the outcome is fair to both sides.

Trained peer mediators can solve problems between pupils. The usual process is: 

• Define the problem: in turn, participants describe their perspectives - without interruption but within set time limits. The mediator clarifies the feelings of each participant and then summarises what has been said
• Identify key issues: listed on paper, divided into conflict and non-conflict issues
• Brainstorm possible options: both parties suggest solutions which are written down. They consider the implications for themselves and each other
• Negotiate a plan of action and agreement: the mediator asks which solutions will most likely satisfy both parties. One solution is identified and a written agreement is made and signed by all participants. Both parties shake hands
• Follow-up: evaluate outcomes

Responses are generally positive, resulting in a substantial fall in aggressive behaviour - as the school climate and pupils’ relationships improve. Surveys have found up to 85% of disputes resulting in lasting agreements. The necessary training for pupils can take up to 30 hours, including practice. Staff - including lunchtime supervisors - need at least one in-service training session after school, and ideally a full training day. Educational psychologists can help and manuals and materials on both Peer Mediation and Conflict Resolution are available. (see curricular approaches to bullying section)

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